FAQ | Iowa State Bank

Debit Card FAQs

How do I raise my debit card limit?

To raise your debit card limit, contact your local office by phone and ask to speak to a personal banker or our Operations Department.

What do I do if I believe my debit card has been lost or stolen?

If you believe your debit card has been lost or stolen:

1. Mobile Banking (BankISB) users can report their card Lost or Stolen through the mobile banking app by choosing "Cards" from the menu and then from "Manage Cards" choose "Report Lost or Stolen".

2. If you think you have simply misplaced your card and anticipate finding it, you may turn your debit card "off" with the Mobile Banking app by clicking on the menu item "Cards" and choosing "Turn Off" my debit card with the toggle switch displayed. If you relocate your card, this feature will allow you to turn the card back on without getting a new card.

3. During business hours, you may contact your local office.

4. During non-business hours, you may report lost/stolen cards at the number displayed here.

I am traveling and want to be sure that my debit card transactions keep up with my travels. What do I need to do?

Use our mobile banking app, BankISB, to create a Travel Plan using the “Cards” menu found at the bottom of the screen.

How do I change my PIN number?

Debit cardholders may call 1-800-992-3808 to change their PIN. Mobile Banking users can open the mobile banking app, BankISB, and select the “Cards” menu item. Select “Change PIN” from the next menu and follow the directions.

eCorp Business Online Banking FAQs

What do I do if I am having troubles logging into my eCorp Business Online Banking account?

Contact our Operations Department at 515.295.3595.

General Banking FAQs

Where can I find my routing number and my account number?

Iowa State Bank’s routing number is 073920939. Find it at the bottom of each page on the bank’s website at www.BankISB.com and on the bottom of your checks.

How do I sign up for estatements?

Enroll for eStatements in Online Banking by clicking on “Profile” section in the upper right hand corner of the page and selecting Electronic Statements and then “Edit.” Or, contact your local office to enroll.

How do I make a change of address?

Contact your local office – in person, by phone or by email. We will work to verify your identity to complete the change.

Mobile Banking FAQs

How do I check my balance or look at transactions on my account?

Log into Mobile Banking through the BankISB app. See a list of accounts with the current balances. Click on the account you wish to look at, and view the details.

Can I view my statements in Mobile Banking?

Yes, statements are available in Mobile Banking! Log into the app and select "More" found at the bottom of the screen. Then, under the heading "Services", you will see "Statements & Documents".

How can I see my full account number in Mobile Banking?

For security purposes, full account numbers appear “masked” or hidden. You will see an “eye” next to each account number. Click on the “eye” and the account number displays in its entirety.

How can I make a deposit using Mobile Banking?

Open our mobile banking app, BankISB, and select the “Deposit” menu found at the bottom of the screen. Follow the prompts listed under “Deposit a Check.” Please note that mobile deposits may not display as available funds immediately.

Online Banking FAQs

I forgot my Online Banking password. How do I reset it?

Our website www.BankISB.com has a “Forgot Your Password?” link directly below the login boxes for Online Banking. If you are locked out of your account or unsuccessful in using the “Forgot Password” link, contact your local office.

How do I check my balance or look at transactions on my account?

Once you are logged in to Online Banking, you will see a list of accounts. Simply click on the account you wish to look at, and see the detailed transactions. If you wish to look at a statement, click on the account that you want to view the statement for, and then click on the “Documents” tab found under the account name.

How do I enroll in Online Banking?

Enroll in Online Banking on our website at www.BankISB.com. Click on the link "New User Apply Here" found directly under the login boxes for Online Banking. If you are experiencing difficulties, contact your local office.

How do I make changes to my Online Banking username, password, email address or phone number?

Once you are logged in to Online Banking, click on “Profile,” for a number of options to Edit – Password, Email Address, Phone. Click on Edit and make the necessary changes.

Can I give my accounts in Online Banking a specific name so I know what they are? (example: Joey’s Savings Account, Tracy’s Checking Account)

You may give each of your accounts a specific name such as “Household Emergency Savings” or “Bill’s Checking Account.” These names will appear in both Online and Mobile Banking for your convenience. Simply log into Online Banking and select “Profile.” Select “Nicknames” from the menu of items and click “Edit.”