Help for Victims of Identity Theft
You and your family members* can count on identity protection and resolution services. Powered by CyberScout™, America’s premier provider of identity services, these fraud-specialist services help detect and resolve identity theft and fraud.
This service is available at no additional fee for Choice Checking and Benefits Checking customers. Other Iowa State Bank checking customers may purchase this service. Call your local Iowa State Bank office for details.
Don't Wait Until You're a Victim!
Identity thieves steal mail, skim credit cards, hack into ATMs and rummage through garbage in search of their next victim. In the blink of an eye, criminals misuse bits and pieces of your personal information to obtain fraudulent credit and make unauthorized purchases.
If you’re a victim, you need expert help NOW! Suspect fraud? Need immediate identity protection assistance? Want to protect confidential information or replace missing personal documents and identification? When you need help:
- Simply call us at 515.295.3595
- We’ll transfer you to an experienced fraud specialist at CyberScout.
Your personal fraud specialist will guide you through the proactive and resolution processes until your problem is fully resolved and your peace of mind is restored. These fraud specialists determine your best course of action, cut through the red tape and do most of the heavy lifting - so you don’t have to struggle on your own.
Fraud Specialists Are on Stand By, Ready to Assist You With…
Proactive Services – Contact us if your wallet or purse is lost or stolen, or you suspect your identity has been compromised or might be vulnerable. To help protect your identity, a fraud specialist will place a free fraud alert, when appropriate, and offer guidance on the latest scams.
Resolution Services – We can provide step-by-step guidance through the identity resolution process from start to finish. A personal-touch fraud specialist works with you to stop fraudulent bills and charges, work with government agencies and creditors, help you prepare notification materials and provide victims of identity theft with one year of free fraud-monitoring services.
For news on the latest identity scams and access to a wealth of resources and proactive tips to help you avoid becoming a victim, visit www.CyberScout.com/KnowledgeCenter.
Identity Theft Expense Reimbursement Insurance Coverage – If your identity is compromised, $25,000 in identity theft expense reimbursement insurance coverage will be available to you at no additional cost. Expenses covered are lost wages, travel expenses, initial legal consultation, elder and/or childcare. Contact us for more details.
*Identity protection services are available to a spouse and/or immediate family members under 26 years old who live in the household.
Lost or Stolen Card
To Report Lost or Stolen Cards,Call these Numbers Immediately:
- Debit Card: 800-472-3272
- VISA Credit Card: 800-821-5184
Fraud Prevention Tips
Protect yourself from fraud using the following tips:
- Use Mobile Banking to monitor transactions and turn on and off your debit card.
- Create account alerts through online or mobile banking. Set up Alerts to know when transactions clear, direct deposits are made and when you hit a certain account balance.
- If you suspect fraud, contact the bank at the number you know and trust. Do not use email addresses or phone numbers provided to you in unsolicited requests for information.
For more fraud prevention and cybersecurity tips, we encourage you to to read our blog posts to better protect yourself.
