When it comes to suspicious emails, text messages and phone calls, don't be fooled by a phishing scam. Every day, thousands of people are tricked into providing confidential information (like account numbers, passwords or PINs) either online or over the phone.

Take a moment to recognize the red flags of a phishing scam:

  • Text message: If you receive a text message from someone claiming to be your bank asking you to sign in, or provide your personal information, it's a scam. Do not click on links that appear in messages. Do not reply to sender.
  • Email: Watch out for emails that ask you to click on a suspicious link or to provide personal information. These may contain malware such as viruses, worms or spyware. The sender may claim to be someone from your bank, but it's a scam. Do not download any attachments. Do not click on links or reply to the sender.
  • Phone Call: Would your bank ever call you to verify your account number? No! Remember, YOU may be asked to verify confidential information if you call your bank (so the bank can properly identify you) but never the other way around. If you're ever in doubt that the caller is legitimate, just hang up and call the bank directly at a number you know and trust -- such as the one found on your actual bank statement. Never give personal information to the incoming caller.
  • Payment Apps: Beware of text messages from someone claiming to be your bank saying your account has been hacked. The scammer may ask you to send money to a new account they've created for you, but that's a scam!

If you feel that you've been the victim of a scam and may have provided personal or important financial information, contact your bank immediately at their public listed customer service number -- a number you know and trust.